The Credit Note is created when users have billed extra amounts to customers and have to balance it out by adding the amount in the account is negative.

A sample is given below:

Credit Notes amount is always in a red and negative value. 

The list of credit notes is displayed as below,

 Creating Credit Note

Go to the Invoices tab and click on the 'Create New' button on the right side of the page to create an invoice for the customer. The following dialog box pops up:

• 1. Select Credit Note from the drop-down menu in Type.

  2. Invoice To will automatically pick the customer name form the shipment. You cannot modify the Invoice To option manually.

  3. Select the Currency from the drop-down menu in which you want to generate the invoice.

  4. Click on the 'Create' button.

Once the credit note is created it will be listed in the Invoices tab and by default the Credit Note status will be in the draft.

The screen will be displayed:

Viewing Credit Note

Click on the generated credit note. The following dialog box pops up:

• 1. The date will display the invoice generated date.

  2. The currency will show you the currency which is used in the invoice.

  3. Created By displays the name of the user who has generated the invoice.

  4. The entity displays the Customer's name.

  5. The Company displays the responsible company for the shipment.

  6. Approved By displays the name of the user who has approved the invoice.

  7. Shipment Ref. displays the shipment number.

  8. Status displays the current status of the invoice. It can be draft or Approved.

  9. Enable Show Rate/Qty toggle to display rate and quantity in invoice items. Setting can be changed later by clicking on Modify button.

  10. Pro-Forma count displays the total number of generated Pro-forma.

  11. Toggle Yes Show Quantity Units to display the unit applied to items.

  12. Toggle Yes to Show SubTotals to display subtotals of respective items.

  13. Displays remarks added to Credit note.

  14. Select Action gives you the option to either Finalize the invoice or to create a Pro-Forma. Users can generate multiple Pro-Forma before it is FInalized.

  15. Click on the Delete button if you want to delete the invoice. You cannot delete the invoice once it is finalized.

  16. Click on the 'Add Pending' button if you want to add new accounts on the same invoice. You cannot 'Add Pending' account once the invoice is finalized.

Finalizing Credit Note

Users can email multiple documents. Select the documents to be emailed and click on the 'Email Docs' button to email this document to users and/or entities. 

Click on the 'Approve' button on the credit note. The following dialog box pops up:

Deleting Credit Note

Open the credit note. Click on the 'Delete' button to delete the credit note from the shipment.